Privacy policy

Zabibu Collection respects your privacy and aims to handle personal information responsibly, securely and transparently.

This policy explains the information we may collect when you browse our website, submit an enquiry, make a booking or communicate with our team.

• Your name, email address, telephone number, country and preferred contact method.
• Travel dates, guest numbers, accommodation preferences, dietary requirements and special requests.
• Booking references, payment status and transaction information.
• Passport, identification or travel information where needed to arrange a service.
• Messages, feedback, reviews and other communications sent to us.
• Technical data such as browser type, device information, IP address, pages visited and website interaction data.

Information may be collected when you:

• Complete a booking, contact or enquiry form.
• Contact us by email, telephone, WhatsApp or social media.
• Make a payment or confirm a reservation.
• Browse the website or interact with analytics and cookie technologies.
• Provide information through an authorised travel agent, partner or member of your travelling group.

• Responding to enquiries and preparing quotations.
• Confirming and managing accommodation, transfers and experiences.
• Communicating changes, arrival information and service updates.
• Processing payments and maintaining accounting records.
• Improving our website, guest experience and customer service.
• Meeting legal, tax, safety and regulatory obligations.
• Sending marketing communication where you have consented or where permitted by applicable law.

Depending on the circumstances, we may process personal information because it is necessary to:

• Respond to a request or perform a booking contract.
• Comply with legal or regulatory obligations.
• Protect legitimate business, security and operational interests.
• Act with your consent, including for optional marketing.

We may share only the information reasonably required to deliver the requested service.

• Property owners, managers and hosting teams.
• Drivers, guides, airlines, activity providers and other travel suppliers.
• Payment processors, accountants and professional advisers.
• Website hosting, analytics and technology service providers.
• Government, immigration, law enforcement or regulatory authorities where legally required.

Travel arrangements may require information to be processed in Tanzania or another country where a supplier, payment provider or technology provider operates.

We take reasonable steps to work with providers that apply suitable confidentiality and security measures.

Personal information is kept only for as long as reasonably necessary for bookings, customer service, legal compliance, accounting, dispute resolution and legitimate business records.

Information that is no longer required may be securely deleted, anonymised or archived where permitted.

Reasonable organisational and technical safeguards are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Guests should avoid sending sensitive payment details through unsecured communication channels.

The website may use cookies or similar technologies to remember preferences, understand traffic, improve performance and measure how visitors interact with the site.

Browser settings can be used to block or remove cookies. Some website functions may not work correctly when cookies are disabled.

We may send news, property information or travel inspiration where you have agreed to receive it or where communication is otherwise permitted.

You may unsubscribe at any time using the option included in the message or by contacting Zabibu Collection.

Subject to applicable law, you may request to access, correct, update or delete personal information held about you.

You may also object to certain processing, withdraw consent or request clarification about how your information has been handled.

We may need to verify your identity before completing a privacy request.

Information about children should be provided only by a parent, guardian or authorised adult and only where necessary for the booking or requested service.

This privacy policy may be updated when our services, technology or legal obligations change.

The latest version will be published on this page with an updated revision date.